Ryanair, no stranger to controversy, is in hot water again with reports that a passenger was told to get off an overbooked plane – or be arrested by police.
Janine Handley was sitting in her seat waiting for takeoff on a Ryanair flight from Faro in Portugal to Manchester when a message came over the PA asking her to identify herself to staff.
Once she did so, flight attendants told her to get off the aircraft immediately as there were not enough seats for everyone.
Bewildered about why she had been chosen, Handley refused to leave. She says she was then warned Portuguese police were coming to arrest and remove her. The situation was defused when a male passenger volunteered to leave in her place after Ryanair offered to pay about AUD400 to anyone willing to leave the aircraft instead.
“It was traumatising – I couldn’t believe what was going on and felt like I was being bullied, as well as being treated like a criminal,” Handley told the Manchester Evening News.
“It was the most uncomfortable hour of my life. I was told I was holding the entire plane up and they tried to intimidate me but I refused to give in. I will never fly with Ryanair again – it was very distressing.”
Ryanair apologised to Handley, who had been on a family holiday but had to return home alone as she needed to be back at work.
The airline said it had all been a misunderstanding: “One family had made a booking specifying one of the children was an infant. It transpired the infant was over two and so required by law to have its own seat.
“Our handling agents, rather than offload the family of six, wrongly tried to offload Ms Handley as they believed she was the last to board.”
Written by : Peter Needham
(Source: etravelblackboard.com)
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