From Cathay Pacific to Qantas, the best airlines in the region offer the utmost in customer service, comfort, cleanliness, costs and cuisine.
1. Malaysia Airlines: When you’re in-flight and need water, wine, whatever—the worst thing is having a flight attendant who is not interested in serving you with a smile. You won’t find that on Malaysia Airlines. The carrier has a world-class reputation for customer service, and is often applauded for its hospitable, accommodating cabin crews. Focused on the quality of onboard customer experience, the Malaysia flight attendants are known for being friendly, enthusiastic, attentive and sincere time and time again.
Malaysia Airlines is also renowned for its value for money in the comfortable Economy Class. With a seat pitch of 86.3 cm, the carrier’s Economy Class seats are one of the roomiest around. The Economy Cabin also boasts engaging entertainment, with Audio/Video on Demand offering the latest blockbusters, popular TV shows, multi-player games and brand new album releases.
Malaysia Airlines carried 15.7 million passengers in 2010, generating revenues of US$4.5 billion and posting net profits for the year of US$78 million.
2. Asiana Airlines: South Korean-owned Asiana Airlines aims to make flying fun for its passengers. In addition to entertaining magic shows, fashion shows and on-board makeup services, Asiana offers a premium food and wine selection. In First Class, meals from South Korea’s best restaurants and experts are served, while wine is chosen by sommeliers.
3. Cathay Pacific: Hong Kong’s flagship carrier wants you to think of its First Class as a suite, not a seat. The bed is 81 inches long, and with a touch of a button turns into a massage chair if you wish. It’s also one of the few airlines with rice cookers, toasters and skillets on board.
4. Virgin Australia: While Virgin’s Australia brand has yet to make a consistent showing on top ten lists, a recent rebranding is poised to put the airline in a new position. In Business Class, there’s an enticing selection of Australian cuisine dishes from Australian celeb chef Luke Mangan on all US routes. There’s even a bar that seats six when you want to get up and stretch your arm—or legs!
5. Singapore Airlines: Widely known for its excellent flight crews, flight attendants are comprised mostly of hospitable “Singapore Girls.” The Singapore Girl has been synonymous with Singapore Airlines since 1972, an enduring symbol of the airline’s excellent service standards. Singapore Airlines also operates the world’s two longest non-stop commercial flights from Singapore to Newark and Los Angeles.
6. Qatar Airways: Qatar has differentiated itself by making its economy class a rival to most premium cabins. The carrier strives to innovate in Economy Class ensuring its high standards are maintained, recently ramping up its onboard meals to be more upmarket, appetising and stylish way. New colourful meal tray components offer passengers a whole new take on food presentation.
7. Air New Zealand: Air New Zealand has earned the important status of being a carrier with efficient online check-in, seat allocation and boarding arrangements. Unlike more expensive competitors, Air NZ delivers exceptional value for money. It’s also not shy about its ad campaigns. The latest features fitness guru Richard Simmons getting wild in-flight.
8. Etihad Airways: Etihad’s Diamond First class suites feature a luxurious Poltrona Frau leather seat that converts to a fully flat bed. They also have a large wood-finished table, sliding doors that offer complete privacy, a 23-inch personal entertainment screen, a personal wardrobe with mirror, and in-seat power points and USBs. The First class cabin also includes a spacious and comfortable changing room.
9. Emirates: When it comes to the utmost in Information, Communication and Entertainment (or ICE, as Emirates says), this airline has it all. You’ll never get bored in Emirates flight, with access to 1000 channels on a personal digital widescreen, as well as high-speed Internet and seat-to-seat chat service. There’s even iPod docking capability.
10. Qantas Airways: The Flying Kangaroo has had its share of troubles over the last year (think engine mishaps), but it is consistently recognized for its Premium Economy class and its first-class lounge. The lounge concept for both product and staff service has been fashioned around the finest quality you would expect to find in a five-star hotel or restaurant.
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